FAQ
Q1: Are you guys open to the public?
A: Yes! We are a retail and wholesale gourmet shop, open to the public. Please check our opening hours on our website and Instagram page. There are shop assistants here to help you.
Q2: What do you guys sell?
A: We sell gourmet food ingredients that you will not find in other stores, fresh or dry. From olive oils, truffle sauce, handmade pastas to special blend herbs, frozen seafood, and foie gras. From dry goods to snacks, from Spanish to Asian. You will find a broad collection of items from around the world.
Q3: Which intersection is your shop at?
A: Woodbine/Denison in Markham. Unit 1 is facing Woodbine Avenue.
Q4: Does your company ship/deliver?
A: Generally, we do not provide delivery service for individuals. But you are welcome to order online through UberEats. Please be noted that prices and offers may not be the same on UberEats and in-store.
Q5: How do I know if a specific product is in stock?
A: You can always call us at 9057677940 or email us at sales@thechefspantry.com to know the price and availability of products. You are highly recommended to contact us for limited/seasonal items like fresh truffles, cheeses and caviar for the market price and availability before visiting us.
Q6: There is a specific product that I want, but you don’t carry it, is it possible that can you get that for me?
A: Of course! Send us a picture or let us know the product information and we will find it for you. Our sales representative will contact you if we have any news. Please note that a deposit might be needed. There is a larger chance of getting it for you if you are looking for a case of it or a larger quantity.
Q7: Do I have to renew my membership?
A: No, you do not have to. Our membership is permanent. Enjoy the perks for a lifetime once you join our membership program! Check out more details at our page!
Q8: Can I reserve a product?
A: Sure! Most products can be reserved for customers at no cost. However, some items, especially limited products, may require a deposit from non-members. Feel free to contact our staff if you have any questions.
Q9: Your products look very interesting, but I do not know how to use them.
A: Visit our store and our knowledgeable staff are more than happy to give you suggestions! Learn more about chefs’ recipes on our Instagram to explore more creative recipes!
Q10: I would like a customized gift basket/box but I do not have time to choose every product myself, can you help?
A: Absolutely! Tell us about your budget and preferences and our staff will curate one for you. Or visit our gift basket page to see more pre-packed gift baskets! Place an order during our opening time and your basket/box will be reserved for pick up as fast as 2 hours or reserved up to 3 days. Drop by anytime during the opening hours. We will show you the customized basket/box before we wrap it. Feel free to change anything in the basket/box if you see something else interesting.
Q11: What kinds of payment do you guys accept?
A: We accept debit, credit (VISA, MASTERCARD, AMERICAN EXPRESS), Apple Pay, Google Pay and Samsung Pay. Cash are NOT accepted.
Q12: Why can’t I find some products on UberEats?
A: To ensure the proper storage and providing best quality of these ingredients, some items are not available on UberEats. Particularly pre-ordered products and customized gift baskets. We would definitely recommend customers to drop by and shop here yourself.