FAQ
Q1: Are you guys open to the public?
A: Yes! We are a retail and wholesale gourmet shop, open to the public from 12pm to 6pm, closed on Tuesday and Wednesday. There are shop assistants here to help you.
Q2: What are you guys selling?
A: We are selling gourmet food ingredients that you will not find in other stores, from olive oils, truffle sauce, handmade pastas to special blend herbs, frozen seafood, and foie gras. From dry goods to snacks, from Spanish to Asian. You will find a broad collection of items from around the world.
Q3: Which intersection is your shop at?
A: Woodbine/Denison in Markham.
Q4: Does your company ship/deliver?
A: Generally, we do not provide delivery service for individuals. But you are welcome to order online through email/phone/Instagram and we can pack them for you for self/uber pick up. Payment must be made in person.
Q5: How do I know if a specific product is in stock?
A: You can always call us at 9057677940 or email us at sales@thechefspantry.com to know the price and availability of products. You are highly recommended to contact us for limited/seasonal items like fresh truffles, cheeses and caviar for the market price and availability before visiting us.
Q6: There is a specific product that I want, but you don’t carry it, is it possible that can you get that for me?
A: Of course! Send us a picture or let us know the product information and we will find it for you. Our sales representative will contact you if we have any news. Please note that a deposit might be needed. There is a larger chance of getting it for you if you are looking for a case of it or a larger quantity.
Q7: Do I have to renew my membership?
A: No, you do not have to. Our membership is permanent. Enjoy the perks for a lifetime once you join our membership program! Check out more details at our page!
Q8: Can I reserve a product?
A: Sure! Most products can be reserved for customers at no cost. However, some items, especially limited products, may require a deposit from non-members. Feel free to contact our staff if you have any questions.
Q9: Your products look very interesting, but I do not know how to use them.
A: Visit our store and our knowledgeable staff are more than happy to give you suggestions! Learn more about chefs’ recipes on our Instagram to explore more creative recipes!
Q10: I would like a customized gift basket/box but I do not have time to choose every product myself, can you help?
A: Absolutely! Tell us about your budget and preferences and our staff will help you curate one. Or visit our gift basket page to see more pre-packed gift baskets! Your basket/box will be reserved for pick up for 3 days (same day pick up available). Drop by anytime during the opening hours. We will show you the customized basket/box before we wrap it. Feel free to change anything in the basket/box if you see something else interesting.
Q11: What kinds of payment do you guys accept?
A: We accept, debit, credit (VISA, MASTERCARD, AMERICAN EXPRESS), Apple Pay, Google Pay and Samsung Pay. Cash are not accepted.